Bob Hettenbach, Executive Director
Mr. Hettenbach is responsible for the management of NQP. As Executive Director, he oversees the successful implementation of all NQP DSRIP initiatives reporting to the NQP Executive Committee.
Mr. Hettenbach has held several senior management positions. He served as Executive Director of Northwell Health’s Forest Hills Hospital; Vice President and Chief Operating Officer of Behavioral Health Services at Northwell Health; New York City Regional Director for the New York State Office of Mental Health; and was the Chief Executive Officer of Bronx Psychiatric Center and Kings Park Psychiatric Center, and interim CEO at Central Suffolk Hospital, now Peconic Bay Medical Center. He most recently served as President of PSCH, Inc., a non-profit, New York City and Long Island-based, behavioral health agency. Prior to his healthcare career, Mr. Hettenbach facilitated the use of technology for data analytics to various corporations in the business sector.
Throughout his career, Mr. Hettenbach has focused on the issues that impact access to and delivery of quality care with a focus on underserved and ethnically diverse populations. He has created models for medical leadership, enhanced organizational performance through staff training, empowerment, transparency and accountability, and increased patient safety and satisfaction by creating mechanisms for greater patient and family involvement.
James G. Karkenny, Executive Director, DSRIP, Delivery System Transformation and Healthcare Innovation, NuHealth/Nassau University Medical Center
James G. Karkenny is the Executive Director, DSRIP, Delivery System Transformation and Healthcare Innovation for the NuHealth/Nassau University Medical Center (NUMC) DSRIP Hub. He is responsible for leading NuHealth’s achievement of DSRIP goals, objectives, and outcomes.
Mr. Karkenny is a seasoned health care executive who has held several health care leadership positions. He served as Executive Director, Catholic Health Care System/Archdiocese of New York; Executive Director/Vice President Operating Officer for both NYU Langone Medical Center and NYU Hospital for Joint Diseases. Mr. Karkenny also held leadership positions at Daughters of Charity/Seton Health and Morningside House/Aging in America; and legislative and regulatory affairs positions at the Greater New York Hospital Association and the Healthcare Association of New York State. Most recently, he provided Executive Consultant and Management Services, including serving as Interim Chief Operating Officer for SUNY Downstate Medical Center/Long Island College Hospital during a contracted turnaround and restructuring project.
Mr. Karkenny has a Master in Business Administration degree in Health Care Management from the Baruch College/Mount Sinai School of Medicine Graduate Program, and a Bachelor’s degree from The University at Albany.
Ariel Hayes, Senior Director, Program Development, Northwell Health Solutions
Ariel Hayes is the Senior Director, Program Development at Northwell Health Solutions. In her role, Ms. Hayes coordinates the implementation of the DSRIP program across Northwell, and engages leadership from Northwell’s ambulatory network, service lines, and hospitals. She joined Northwell in 2011 as an Administrative Fellow, and worked at Zucker Hillside Hospital before joining Health Solutions—Northwell’s care management organization—in 2014. Ms. Hayes received her Master degree in Public Policy from Duke University and her Bachelor degree from Johns Hopkins University.
Wayne Ziemann, Executive Director – DSRIP, Catholic Health Services of Long Island
Wayne Ziemann is the Executive Director of Catholic Health Services of Long Island’s (CHSLI) DSRIP program where he oversees CHSLI’s participation in both NQP and the Suffolk Care Collaborative. Prior to joining CHSLI, Mr. Ziemann was a partner in Schumacher Clinical Partners and has held executive level positions in a number of prominent consulting firms. Mr. Ziemann has a Bachelor of Arts degree in Biology from Franklin and Marshall College and a Master of Business Administration degree from Baruch College of the City University of New York.
Project Management Office Leadership
Ha Nguyen, Director of Project Operations
Ha Nguyen is responsible for overseeing on-going business program operations and generating strategies and policies within the NQP. Prior to joining NQP, she served as Senior Program Manager at Harbage Consulting where she advised Mount Sinai Health System chief executives on DSRIP Program implementation and health policy translation, leading to the establishment and operationalization of Mount Sinai’s DSRIP Project Management Office. Ms. Nguyen also worked with the Bronx Lebanon Health System in developing their DSRIP project plan. In her previous roles, she served as Program Manager for Montefiore Medical Center’s School Based Health Programs (SBH) where she managed, monitored and executed program strategic plans while opening three new SBHs in the Bronx. Ms. Nguyen has a Master of Public Health degree from Columbia University’s Mailman School of Public Health, a Master of Arts in Education from Loyola Marymount University, and a Bachelor of Science degree in Microbiology from the University of California, Santa Barbara.
Gilbert Burgos, MD, Medical Director
Gilbert Burgos, MD is the Medical Director for NQP where he is engaged in defining the overall direction and clinical vision of the organization. Dr. Burgos has held several senior level medical management positions including Executive Director of Medical Management, and Executive Vice President/Chief Medical Officer at Advantage Care Physicians/Preferred Health Partners. He was also Senior Vice President/Chief Medical Officer at Mercy Memorial Hospital in Monroe, MI, where his efforts contributed to the successful financial improvement of the hospital. Dr. Burgos received a Doctor of Medicine degree from Albert Einstein College of Medicine, a Bachelor of Science degree from Fordham University, a Master of Public Health degree from Harvard School of Public Health, and is a Board Certified Physician Executive of the American Association for Physician Leadership.
John Javis, Director of Behavioral Health
John Javis is the Director of Behavioral Health for the Nassau-Queens PPS. Mr. Javis has more than 23 years of leadership experience in the public mental health sector with rehabilitation and recovery programs, crisis services, employment programs, peer support and PROS. He also has extensive experience in developing and implementing programs serving veterans. Prior to coming to NQP John was the Operations Director of the Advanced Health Network, which represented over 20 behavioral health agencies in the Long Island and New York City area.
Glenn Courounis, Director of Organizational Development
Glenn Courounis is NQP’s Director of Organizational Development and is responsible for overseeing DSRIP Workforce initiatives and providing human resources support. With more than 35 years of health care human resources experience, Mr. Courounis has held several leadership positions including Senior Vice President of Human Resources at Centerlight Health System; Vice President, People and Patient Experience at St. Luke’s Cornwall Hospital; Vice President of Human Resources at Lenox Hill Hospital; and Senior Vice President of Human Resources at Bon Secours Health System. He also served as a union representative for the New York State Nurses Association, and was a human resources consultant at Towers Perrin (now Towers Watson). Mr. Courounis has a Bachelor of Science degree in Business Administration/Psychology from SUNY Albany and a Master of Science degree in Industrial Relations from Rutgers University.
Thomas Melillo, Communications Director
Thomas Melillo is the Communications Director for NQP where he is responsible for shaping and implementing communications strategies. Prior to joining NQP, he was Director of Marketing and Communications at Northwell Health Solutions, Northwell Health’s care management organization. Mr. Melillo previously held the position of Assistant Director of Marketing and Communications at CMO, Montefiore Care Management, and was also responsible for the marketing initiatives of the Children’s Hospital at Montefiore and various other clinical service lines at Montefiore Medical Center. Mr. Melillo has a Master of Arts degree in Corporate Communications from Baruch College and a Bachelor of Arts degree from Iona College.
Nancy Copperman, Cultural Competency & Health Literacy Lead
Nancy Copperman provides key guidance, strategy, and implementation in the areas of cultural competency, health literacy, chronic disease self-management, and community-based organization relationships for NQP. She joins NQP from Northwell Health where she is the Vice President for Public Health and Community Partnerships in the Office of Strategic Planning. She is a lead organizer and community contractor of cross sector community health coalitions in New York City and Long Island including the Long Island Community Health Collaborative, Partnership for a Healthier NYC Queens and NYC Coalition for a Smoke Free City Queens Smoke Free Partnership. Ms. Copperman has a Master of Science in Food and Nutrition from New York University and a Bachelor of Science from University of Dayton.
Nadeem Ramjan, Director of Data Analytics and Quality Improvement
Nadeem Ramjan is the Director of Data Analytics and Quality Improvement of NQP where leads a team of data analysts to deliver actionable reporting regarding DSRIP measures. Prior to joining NQP, Mr. Ramjan was a Manager of Analytics with Northwell Health Solutions, Northwell Health’s care management division, where he developed analytics and reporting around Complex Care Management, Health Home, Wellness and Prevention, Behavioral Health and Disease Management. He has worked with all aspects of data to drive the desired results and insights needed to achieve process improvement and quality health care delivery. Mr. Ramjan has a Bachelor of Arts Degree in Computer Science from Queens College.