NQP’s “Wizard of Oz” Presentation Wins Recognition at DSRIP Symposium

The iconic movie “The Wizard of Oz” has captivated generations of audiences over the years, especially the annual gathering of family in front of the TV during the holidays. NQP used the Wizard of Oz theme to capture the essence of what our partner organizations have been able to accomplish to make sure patients and clients can access health care with ease in the most effective and efficient manner NQP created an interactive exhibit that followed the main characters from the movie on a healthcare “journey.” Along the way, each character encountered healthcare challenges that NQP’s partners have been able to successfully address through innovative services. Like the movie, the goal of the NQP journey is to return “home”, which serves as an allegory for good health, happiness and security. NQP won third place in the competition among the PPS’s for its fun, creative, educational and colorful display.

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NQP Presents: Searching for Value Based Care The Annual DSRIP Symposium ​

The iconic movie “The Wizard of Oz” has captivated generations of audiences over the years, especially the annual gathering of family in front of the TV during the holidays. NQP used the Wizard of Oz theme to capture the essence of what our partner organizations have been able to accomplish: to make sure patients and clients can access health care with ease in the most effective and efficient manner. NQP created an interactive exhibit that followed the main characters from the movie on a healthcare “journey.” Along the way, each character encountered healthcare challenges that NQP’s partners have been able to successfully address through innovative services. Like the movie, the goal of the NQP journey is to return “home”, which serves as an allegory for good health, happiness and security. NQP won third place in the competition among the PPS’s for its fun, creative, educational and colorful display.

Participants were engaged by the NQP staff to come to the booth to click on the display. Multiple displays were provided (laptops and iPads) and participants enjoyed the activity as NQP staff explained some of the best practices highlighted in the exhibit. Four Wizard of Oz characters represented a client/patient searching for care along the Yellow Brick Road. Each character found three programs that would help them on their journey. All found extremely helpful methods of obtaining the care they required in the most efficient and effective manner, and ultimately to get home (because “there’s no place like home”). 1. The Scarecrow was looking to meet Behavioral Health needs. His journey highlighted Zucker Hillside’s Adult Behavioral Crisis Center, St John’s Peer Bridger program, and MHA Peer Respite program. 2. Dorothy was an individual who needed help with the Social Determinants of Health. Her journey highlighted Northwell Health’s Food Pantry, Long Island’s Coalition for the Homeless work partnering with Nassau University Medical Center, and ESL/Health Literacy classes at the Queens Library 3. The Lion represented someone seeking access to care. LICADD’s 24/7 Substance Use Hotline, Volunteer Nurses at First Jamaica Church, and the Navigation to Health Insurance through the EAC PAM (Patient Activation Measure) project. 4. The Tin Man represented someone with a

Chronic Health Condition. Highlighted were the use of Telehealth at Central Island Nursing Home, an ED Navigator at St John’s Episcopal Hospital, and Integrated Care at the LIFQHC.

The DSRIP Symposium also featured other outstanding NQP partner accomplishments:

* The Adult Crisis Clinic at Zucker Hillside Hospital (Northwell Health) diverted over 4,400 Emergency Department Visits * The New York Association of Psychiatric Rehabilitation Services (NYAPRS) Peer Bridger program at St. John’s Episcopal Hospital reduced Emergency Department visits for a cohort of mental health consumers by 63%. * 8 Skilled Nursing Facilities (SNF) adopted telehealth services and reduced preventable rehospitalizations by 33%. * Mental Health Practitioners were embedded in 37 primary care sites. * Within NQP over 83,000 individuals received some form of a behavioral health screening at primary care locations. * The Northwell Health “From the Community for the Community” program graduated 30 new Community Health Workers.

NQP PPS Symposium Presentation: Contracting with Behavioral Health Providers and Tier 1 CBO’s – Tips, Tricks and Hacks

On February 12, 2019 the Nassau Queens PPS Community Engagement Team conducted a workshop at the annual DSRIP PPS Symposium entitled: “Contracting with Behavioral Health Providers and Tier 1 CBO’s: Tips, Tricks and Hacks. The workshop was presented by the NQP Director of Behavioral Health John Javis, the Project Manager for Community Engagement Alyse LaRue, and Rev. Patrick O’Connor, who represents the First Presbyterian Church and the First Jamaica Community Urban Development Corporation.

One of the major challenges of DSRIP statewide has been the struggle to flow sufficient funds to community based organizations and behavioral health providers, and to do so in a timely manner. The goal of the workshop was to share how NQP was able to successfully contract with 23 Tier 1 CBO’s in four months and 8 Behavioral Health providers in one month’s time.
The NQP Community Engagement Team outlined some of its keys for success including:
1. Offer simple contracts to providers, especially Tier 1 CBOs, so they do not need to expend a significant amount of financial resources on legal fees. 2. Provide a sufficient level of funding to the organizations to insure that the cost to actually provide the service does not exceed the contract funding. 3. Develop simple and clear deliverables and a simplified reporting structure.
Rev. O’Connor shared his perspective on CBOs starting to partner with healthcare providers. One issue of note is that CBO’s tend to provide individuals with concrete services such as food or housing without asking questions about health insurance status or who the client’s primary care physician is. However, because the CBO’s do have a trusted relationship with their clients, they can encourage and assist these individuals to avail themselves of health benefits and corresponding healthcare services.